Shipping & Delivery Information

At Vertfam, we believe that a great experience doesn’t stop at checkout. That’s why we begin preparing your order as soon as your payment is confirmed—typically within one business day. Once your package ships, you’ll receive a tracking email so you can follow every step of its journey.

Shipping Timeframes & Fees

All orders are shipped from our fulfillment center in the United States, ensuring reliable delivery across the 48 contiguous states.

Dependable Delivery Partners

We partner with trusted carriers like UPS and FedEx Ground to make sure your order arrives safely and on time. At checkout, you may see alternative shipping options based on your location for more flexibility.

Where We Ship

Currently, we only ship within the 48 contiguous United States. We do not deliver to:

• Alaska and Hawaii

• Puerto Rico and Guam

• U.S. Virgin Islands

• APO/FPO addresses

• International destinations

We’re working on expanding our delivery zones and appreciate your patience.

Delivery Delays

Sometimes, delays can happen due to weather, holidays, or service disruptions. If there’s a delay with your order, we’ll keep you informed and provide updated tracking and estimated delivery times.

Need Assistance?

If you have questions or need help with your order, email us at support@vertfam.com. Please include your order number for faster support.

We’re here to make sure your items get to you safely, quickly, and with care.